Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, phone number, date of birth, gender, profile photo, and any other information you choose to provide.
• Profile Information: We collect information you add to your profile, including relationship status, interests, preferences, and any other details you share to enhance your experience.
• Couple Mode Data: When you use couple mode features, we collect information about your relationship partner, shared activities, preferences, and content you create together.
• Communication Content: We collect messages, photos, videos, audio recordings, and other content you send through our chat, video call, and audio call features.
• Payment Information: If you make in-app purchases or subscribe to premium features, we collect payment card information, billing address, and transaction history. Payment processing is handled by secure third-party payment processors.
• Support Communications: When you contact our support team, we collect your contact information and the content of your communications with us.

1.2 Information We Collect Automatically

• Device Information: We collect information about your device, including device model, operating system, unique device identifiers, mobile network information, and device settings.
• Usage Information: We collect information about how you use LoverGuru, including features you access, time spent on the app, interactions with other users, call duration, message frequency, and navigation patterns.
• Location Information: With your permission, we may collect precise or approximate location data from your device to enable location-based features, such as finding nearby users (if applicable) or enhancing your experience.
• Call and Connection Data: We collect metadata about your video calls, audio calls, and connections, including call duration, participant information, connection quality, timestamps, and IP addresses.
• Log Data: We automatically collect log information when you use our services, including IP address, browser type, access times, pages viewed, app crashes, and system activity.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and preferences.

1.3 Information from Third Parties

• Social Media Accounts: If you choose to sign in using social media accounts (e.g., Google, Facebook, Apple), we may collect information from those platforms as authorized by you.
• Other Users: We may receive information about you from other users, such as when they share content with you or report concerns about your account.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• Create and manage your account
• Enable video calls, audio calls, and chat functionality
• Facilitate couple mode features and relationship engagement tools
• Process payments and manage subscriptions
• Deliver notifications and updates about your account and activities
• Provide customer support and respond to your inquiries

2.2 Service Improvement

• Analyze usage patterns to improve our services and user experience
• Develop new features and functionality
• Conduct research and analytics
• Test and troubleshoot technical issues
• Monitor app performance and optimize functionality

2.3 Safety and Security

• Verify user identity and prevent fraud
• Detect, prevent, and address security threats
• Enforce our Terms of Service and Community Guidelines
• Investigate and respond to reports of abuse or misconduct
• Protect the rights, property, and safety of our users and the public

2.4 Communication

• Send you service-related updates and important notices
• Respond to your questions and requests
• Send marketing communications (with your consent, which you can opt out of at any time)
• Provide personalized content and recommendations

2.5 Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to government requests and court orders
• Protect our legal rights and interests

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Other Users

• Your profile information is visible to other users as per your privacy settings
• When you communicate with other users through video calls, audio calls, or chat, your content is shared with those users
• In couple mode, information is shared between you and your partner as intended by the feature

3.2 Service Providers

• We share information with third-party service providers who perform services on our behalf, such as:
• Cloud hosting and storage providers
• Payment processors
• Analytics and data analysis services
• Customer support platforms
• Marketing and advertising partners (with your consent)
• Communication infrastructure providers for calls and messaging
• These service providers are contractually obligated to protect your information and use it only for the purposes we specify

3.3 Legal Requirements

• We may disclose information if required by law, court order, or government regulation
• We may share information to protect our rights, privacy, safety, or property
• We may disclose information in connection with legal proceedings or investigations

3.4 Business Transfers

• If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• We will notify you of any such transfer and any changes to this Privacy Policy

3.5 With Your Consent

• We may share your information with third parties when you explicitly consent to such sharing

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use end-to-end encryption for messages, video calls, and audio calls to ensure that your communications are secure and private.
• Secure Storage: Your data is stored on secure servers with industry-standard security protocols.
• Access Controls: We limit access to your personal information to authorized employees and service providers who need it to perform their duties.
• Regular Security Audits: We conduct regular security assessments and updates to protect against vulnerabilities.
• Authentication: We use secure authentication methods to protect your account.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes. Some information may remain in our backup systems for a limited period before being permanently deleted.

Messages, call recordings (if any), and other communication content may be retained for a reasonable period to ensure service functionality and user safety, unless you request deletion.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

6.2 Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)

6.3 Account Controls

• Update your profile information and privacy settings at any time
• Control who can see your profile and content
• Manage notification preferences
• Delete your account and associated data

6.4 Communication Preferences

• Opt out of marketing communications by adjusting your notification settings
• Unsubscribe from email marketing by clicking the unsubscribe link in our emails

6.5 Location Information

• Control location sharing through your device settings or app permissions
• Disable location services at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Children's Privacy

LoverGuru is not intended for users under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that we have collected information from a child without parental consent, we will delete that information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including:

• Using standard contractual clauses approved by data protection authorities
• Relying on adequacy decisions by relevant authorities
• Implementing other appropriate safeguards as required by law

9. Third-Party Services

Our app may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through LoverGuru.

We may integrate with third-party services for features such as:

• Payment processing
• Social media login
• Analytics and performance monitoring
• Cloud storage and infrastructure
• Communication services

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Notifying you through the app or via email
• Requiring you to review and accept the updated policy when you next use the app

Your continued use of LoverGuru after we make changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us